Two weeks · fixed fee · you own the output

Paid engagement

The chair-time audit

Two weeks. We take your scheduling data and your printer logs and give you a same-day case map: where the recoverable hours are, what they are worth, and the three changes that release them. Built for practices running three to fifteen chairs.

The situation this is for

You bought the printer. It works. It is not busy. Somewhere between the box arriving and now, the plan to run same-day cases became a plan to run some same-day cases eventually, and nobody has calculated what the gap costs.

You do not need a vendor to tell you the machine is capable. You need to know whether the schedule can absorb the workflow, what it would take to change that, and whether the number at the end justifies the disruption.

What happens, and when

Days 1–3Access and interviewsFour conversations: you, whoever runs the schedule, whoever runs the printer, and one chairside assistant. Ninety minutes total of your team's time.
Days 4–8The dataTwelve months of scheduling data, printer logs, and lab invoices. We do the extraction; you approve the access.
Days 9–12ModellingCost per case as it stands, the same-day case map, and what each change is worth on its own.
Day 14The sessionNinety minutes, findings and options together, with everyone who would have to approve the next step in the room.

Findings and options arrive together, in one session. We do not present findings and follow with a proposal next week. That gap is where audits go to die, and it asks you to answer "is this good value?" when the useful question is "which of these three is best value?"

What you get, exactly

Eighteen pages. Here is the contents page from a real one, with the practice's details removed.

Contents · redacted sample

  1. Where you are: cost per case today, and how it was calculated
  2. Recoverable hours, by appointment type, severity-ranked P0 to P2
  3. The same-day case map: the schedule, redrawn
  4. Three changes, what each is worth alone, and in what order
  5. What could go wrong: staffing, lab relationship, patient comms
  6. Thirty, sixty and ninety day plan with effort ranges
  7. Three implementation options, priced
  8. Draft statement of work, ready to sign

Read the full redacted sample (PDF, 18 pages)

You own it. The map, the model and the plan are yours. Take them to another firm, or run them in-house. There is no clause that stops you and no version we hold back.

What it costs

$7,500
fixed. 50% to start, 50% on delivery.

Two things move it. More than three locations adds a week and $2,500. If your scheduling data cannot be exported and has to be reconstructed by hand, we will tell you before you commit and quote separately.

For context on the number: implementation, if you want it, runs $45,000 to $80,000 depending on how many locations and how much of the patient communication we build. The audit is roughly ten percent of that, which is deliberate, and it is the industry's own working benchmark for a diagnostic phase.

And the fee comes off

The full $7,500 credits against your first implementation invoice if you start within six weeks of the delivery session. After that it does not, because the analysis goes stale and we would have to redo it.

If we do not find $4,000 a month, you do not pay

The audit either identifies at least $4,000 a month of recoverable chair time or it costs you nothing, and you keep the report either way. Recoverable chair time means hours we can name, in appointment types you already run, that the same-day map releases. We define it on page two and you can check the arithmetic yourself.

We have honoured this twice. Both were practices where the printer had been idle so long that the schedule had reorganised around not having one.

What tends to happen next

You will get these three costed against your own numbers on day fourteen. They are here so the audit is not a surprise-shaped purchase.

$45k
Schedule onlyThe appointment redesign, staff training, and the scheduling templates. Twelve weeks. You handle patient communication.
$68k
Schedule and demandThe above plus patient-facing communication and the front-desk scripts that fill the new slots.
$80k+
Multi-locationRolled across locations in sequence, with the second and third run by your team and supervised by ours.

Two of these, in full

Four chairs, printer idle eleven months

The constraint as they described it. What the audit found, with the number. What they chose to do, and what happened over the following period, with the period stated.

Named practice, city · Verify on their site

Nine chairs, two locations

Deliberately a different shape from the first, including the part that did not work.

Named practice, city · LinkedIn recommendation

Do not buy this if

Questions

How much of my team's time does this take?

About ninety minutes of interviews spread across four people, plus whatever it takes to approve data access. The delivery session is ninety minutes and we ask that the people who would approve the next step are in it.

What if we do not proceed?

You keep the map, the model and the plan, and you can execute them with anyone. That is the deal, and it is why the fee is what it is.

Who actually does the work?

Two people, named in the statement of work before you sign. Neither of them is a salesperson and both have run this engagement before.

What happens to our data?

It stays in our environment for the length of the engagement and is deleted ninety days after delivery unless you ask us to keep it. We will sign your agreement rather than ask you to sign ours.

Can we do a shorter version first?

No. Below two weeks there is not enough scheduling data to model from, and we would be selling you an opinion. If the fee is the obstacle, say so and we will tell you honestly whether to wait.

Twenty minutes to find out if it fits

Not a sales call. We will ask what your scheduling data looks like and tell you whether the audit would find anything. If it would not, we will say so.

Book twenty minutes

Or reply to any of our emails. Both reach the same two people.